Which Fund Firms Need to Put the 'Service' Back in Customer Service?

Tell us your customer service horror stories.
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Investors rely on mutual fund firms' toll-free customer-service centers to cull information and collect vital data on funds and company policies.

But dealing with these phone reps can be like taking a trip to the dentist. You know, the one with the rusty instruments.

Some customer-service operations are consistently helpful and easy to reach, staffed with well-informed, articulate representatives who are always ready with the latest fund information and policy changes. Then there are the others.

I am sure that everyone has at least one irritating customer service experience to recount. But I want to hear about the firms whose service centers are consistently bad.

Tell me which fund company has the worst customer service -- the one with the reps who struggle to answer even the simplest questions.

Email me at


and please send along your horror stories.

TSC Fund Forum aims to provide general fund information. Under no circumstances does the information in this column represent a recommendation to buy or sell funds or other securities.