Facebook (FB) - Get Facebook, Inc. Class A Report and its photo-and-video sharing app Instagram were back online around 6 p.m. Eastern Monday after an hours-long outage that began at midday. WhatsApp reportedly was coming back in some places, while other customers were still having difficulties getting service Monday evening.
Facebook shares fell 4.89% to close at $326.23. The stock edged higher in after-hours trade.
Over on Real Money, James "Rev Shark" DePorre writes that Monday was "one of those days where the action in individual stocks was much worse than what the indexes were indicating." Read more of what he has to say about the action in the Nasdaq 100, Facebook and the ARK Innovation ETF (ARKK) - Get ARK Innovation ETF Report, and get his trading insights.
All three platforms stopped working shortly before noon Eastern on Monday.
The social networking platforms were down for about six hours, one of the longest outages in the history of Facebook. In addition, Facebook’s internal tools and communications platforms, including Workplace, were affected as well, according to published reports.
Facebook appeared to be facing a worldwide failure of external and internal services at the DNS, or Domain Name, level, according to reports.
"We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience," Facebook said in a tweet
Facebook had faced a 24-hour outage in March 2019 due to a server configuration change. The technical difficulties then affected Facebook, Instagram, WhatsApp, and Facebook Messenger.
Facebook stock started falling early Monday after a whistleblower accused the company of prioritizing profits over the impact of hate speech.
A former Facebook product manager, Frances Haugen, in an interview on CBS's "60 Minutes" on Sunday night, said, "There were conflicts of interest between what was good for the public and what was good for Facebook. And Facebook over and over again chose to optimize for its own interests like making more money."
Haugen's legal counsel has reportedly filed at least eight complaints about Facebook with the U.S. Securities and Exchange Commission.
Facebook's Andy Stone told the Wall Street Journal that, "To suggest we encourage bad content and do nothing is just not true.”
Facebook is expected to report its third-quarter earnings in the first week of November.