Skip to main content

Amazon Web Services Recovering From Major Outage

After lengthy outages for Facebook, Zoom, Reddit, Alexa, Disney+ and more on Tuesday, Amazon Web Services said most products were returning to service.
  • Author:
  • Publish date:

Amazon's  (AMZN) - Get, Inc. Report cloud computing services provider was working late Tuesday to get all of its services up and running after resolving a network device issue that caused an outage and affected some of the biggest names in technology and thousands of users for hours.

Among the tech companies reporting problems throughout the day were Meta Platforms'  (FB) - Get Meta Platforms Inc. Class A Report Facebook and Instagram, Zoom  (ZM) - Get Zoom Video Communications, Inc. Class A Report, Reddit, Salesforce  (CRM) - Get, inc. Report and Snapchat.

Plus, Amazon's Alexa, Ring doorbells, Walt Disney's  (DIS) - Get Walt Disney Company Report Disney+ streaming service and even Amazon's internal apps, including its delivery services, took a hit.

Amazon Web Services first reported an outage affecting its US-EAST-1 Region midday on its Service Health Dashboard. The company said that it had identified the root cause of the issue in the early afternoon, which it described as an impairment of several network devices.

AWS said by late afternoon it had resolved the network device issues that caused the outage and was working on recovery. It listed a handful of its services that were still having some problems that it was resolving. 

Downdetector said that nearly 30,000 incidents of issues were reported at the height of the issue. Some users on Downdetector reported issues with the company's auxiliary services like Ring door bells and Alexa home assistants. 

TheStreet Recommends

Amazon Web Services was showing issues on the site, with issue reports reaching a peak of nearly 11,400 Tuesday morning. 

Facebook was experiencing a less dramatic jump in issues with as many as 2,000 reports recorded by Downdetector. But issues seemed to have been resolved by the afternoon with little more than 100 issues reported. 

Facebook's issues could be tied to AWS being down.

The issue with Facebook Tuesday was not near as severe as the issues experienced by the company in early October when the company's Instagram and WhatsApp platforms suffering a six-hour outage

The social networking platforms were down for about six hours, one of the longest outages in the history of Facebook. In addition, Facebook’s internal tools and communications platforms, including Workplace, were affected as well, according to published reports.

Shares of Amazon closed 2.8% higher at $3,523.29 on Tuesday. Shares rose to $3,525 after hours.