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Whole Foods CEOs Admit to 'Unintentionally' Overcharging Customers

7/02/15 1:00 PM EDT
Whole Foods (WFM) co-CEOs Walter Robb and John Mackey have admitted to pricing errors after the Department of Consumer Affairs uncovered systemic overcharging for pre-packaged foods in the company's New York City locations. Robb and Mackey said the mistakes were unintentional weighing errors that in some cases benefited the customer and in others, did not. Moving forward, they explained what steps they're taking to correct the problem. They said they'll be increasing employee training, implementing a third-party auditing system and are planning to report back to customers regarding their progress in 45 days. Robb and Mackey also said that from now on, if an item is found to be incorrectly overpriced, the customer will receive it for free. Department of Consumer Affairs Commissioner Julie Menin said her inspectors indicated Whole Foods' mislabeling was the worst case they had seen in their careers. TheStreet's Brittany Umar has details from New York.
Stocks in this video: WFM
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