COMMON QUESTIONS Why is the Real-Time Portfolio replacing the current Portfolio Tracker featured on RealMoney.com? When we introduced the Portfolio Tracker, it was reviewed by our users to be the best on the net, however, over the past couple of years there have been vast improvements in portfolio software and data delivery. Namely, the realtime option. We've listened to our members and have responded with the new Real-Time Portfolio Tracker. We feel it will provide our users with a higher level of performance and reliability. RealMoney.com subscribers get a reduced rate, so check your e-mail! How much does the Real-Time Portfolio Tracker cost Currently, the pricing is $14.95 per month. This provides you with real-time streaming market data, live charts, multiple multiple portfolios and more! Realmoney users, check your email for a special, discounted rate! How do I create multiple portfolios? To create multiple portfolios, select the Edit Portfolios button. You'll be able to add portfolios there. Simply hit the Add button, a new window will pop up. Type in the name of your portfolio and hit the Add button. Add as many as you like! Once you've added them, you can change portfolios by selecting the drop-down box next to the Edit Portfolios button. Hit the down-arrow, select the portfolio you'd like to view or edit. When I enter symbols, then close the window, they're gone when I go back into my portfolio, what gives? Each time you make a change to your Real-Time Portfolio, hit the Save Settings button. If you don't, your changes will be lost. Can I get options quotes? At this time, the Real-Time Portfolio Tracker doesn't provide options data. I've signed up for the Real-Time Portfolio Tracker, but I can't find it now! You'll need to Login. Look for the Tools box on the left hand side of the page. Click on "RealTime Portfolio Tracker." You will be taken to a page where you will have the option to log in. Find the blue button labeled "Login" and click on that button. When I click on the Login button; the same page reloads, why? 2 possibilities: Screamer is behind a window or the script configuration is offset. Hidden Windows Windows Users: Try holding down the "ALT" key & press the "TAB" key until the Real-Time Portfolio appears. Macintosh Users: Check your Finder menu for the window. Scripting Configuration Internet Explorer users Click on "Tools", "Internet Options", "Security", click "Default Level" then on top click on "Advanced", on bottom click on "Restore Defaults", the press "OK". Netscape users Click "Edit", "Preferences", choose "Advanced", make sure all types of scripting is enabled, save the settings. How can I print my portfolio from the Screamer? - Click on "snapshot", "portfolio snapshot" & then go to "file" & "print". Macintosh Issues: Can I make the Real-Time Portfolio Tracker run on my Macintosh? - YES! Mac users should always make sure that their Mac OS Runtime for Java (MRJ) is up-to-date. To download the latest version of the MRJ, visit: The Apple MRJ Update page. Netscape Communicator 4.76 and newer & Microsoft Internet Explorer 4.5 & newer both run Real-Time Portfolio Tracker successfully on the Mac operating system. Internet Explorer users When using Internet Explorer, set the browser to use Apple's MRJ (2.1 or higher). MRJ is Apple's version of the Java Virtual Machine (JVM) for the Macintosh and is preferable to IE's default version. To enable MRJ in Internet Explorer 4.5, select 'Edit', then 'Preferences', then 'JAVA'. Mac users who have trouble loading the Real-Time Portfolio under Internet Explorer 4.5 or 5.0, please use the following steps: Go to Edit > Preferences > Web Browser > Java > Security Options > Network Access > choose "Unrestricted Access". This will help Mac IE users receive data faster on the Screamer. To upgrade to Internet Explorer 5.0, please visit the Internet Explorer download page for Macs. Netscape 4.76 users - Required plug-in Mac Netscape users will need to install the MRJ plug-in into their plug in folder. The MRJ plugin enables current Netscape browsers (version 4.X and later) on Mac OS to use the MacOS Runtime for Java (MRJ) to run Applets. Netscape version 4.76 can run applets directly using the MRJ plugin. This feature can be turned on by opening up the preferences dialog: Edit > Preferences > Advanced > and checking the "Use Java Plug-in" checkbox. To download the required Netscape Plug-In, please visit the Netscape MRJ Plug-In page. To upgrade to Netscape 4.76, please visit the Netscape 4.76 download page. I am an America Online user, can I use the Real-Time Portfolio Tracker? You sure can! America Online uses Microsoft's Internet Explorer as the engine for browsing the web. It's important to remember that AOL makes a number of changes to how Internet Explorer behaves and while we haven't encountered any problems, you should contact America Online for support of their software. Members Services information is available here. If you need to contact AOL, you can also use the numbers below. AOL Member Services 1-800-827-6364 Windows Tech Support 1-888-346-3704 Mac Tech Support 1-888-265-8007 Sales & Billing 1-888-265-8003 TTY 1-800-759-3323 Back to Help/FAQs