ACCOUNT INFORMATION What is the refund policy? You may cancel at any time and you will be removed from the billing cycle. However, you will be charged for the current month. If I have questions about my Real-Time Portfolio account, how do I get them answered? You'll need to contact the Money.net customer service department. Their number is: (888) 254-8904. How can I get technical support? You may contact Money.net via telephone or e-mail. Technical Support's number is: (888) 254-8904. Their e-mail address is: streetsupport@money.net Back to Help/FAQs