After Grueling Woes, CompUSA's Revival Efforts Fail to Spark Faith

DALLAS -- Three years ago, it was the red flag from company workers about falling PC prices. Then came more insider warnings about inefficient selling practices and antiquated computers. Finally, there was the poor service that was sending customers away in droves.

But inside a gleaming Dallas high-rise, senior CompUSA (CPU Quote) executives ignored or minimized the danger signs, say six former and current employees. The result: A company that once sat near the pinnacle of the home-computer industry is scrambling for its life. ...