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FairPoint Promising Fix; Consultant Skeptical

Stock quotes in this article: FRP , VZ  

CONCORD, N.H. (AP) — FairPoint Communications Inc. is promising a short-term fix and long-term resolution to customer service problems that have dogged the company since it arrived in northern New England.

Customers are complaining of long delays to report problems by phone, e-mail troubles and billing errors. But the company said Thursday it hopes to significantly improve service by the end of June.

A consultant monitoring the company is skeptical, saying in a new report that FairPoint's early summer deadline is optimistic. ...

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