Stay Flexible to Grow Strong

Now that you've built it -- your small business -- they are coming. More customers, more orders, more profits.

Growth is good, but if it's not managed properly, it can overwhelm your company. How should an owner adjust?

Bob Gold, founder of mobile software applications firm Gold Mobile and a number of small businesses, believes that typically a shoemaker doesn't make a good business owner.

"We aren't actually taught to think about job functions. Most small-business owners are experts in the product and then [they decide] to start a business. However, a successful business is process-driven, not function-driven," says Gold. ...