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Chaos at the PC Call Center
It's no secret that PC companies haven't won many fans with their telephone customer service.
A new report shows just how woeful, and costly, the PC industry's customer service has become: The PC industry placed dead last in a survey of six industries that measured satisfaction with call centers.
According to the survey, nearly 73% of people who have had a bad experience with their PC maker's call center will consider buying their next PC from a different vendor; 30% said they will definitely do so. ...
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