Small-Biz Buzz: Writing the Book on Service

This new weekly series explores the customer aspect of small businesses, both from the customer's and business owner's perspective. If you have a small business you'd like to share, please email me.

Eat your heart out, Barnes & Noble (BKS Quote) and Borders(BGP Quote) -- here's an independent bookstore that unearths rare finds, stays open late for customers and keeps it real for the community.

Customer: Richard Myers, 38, head researcher for a financial online news service.

Hooked On: Community Bookstore in the Park Slope neighborhood of Brooklyn, N.Y. ...