This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Consumer Protection Services Company Selects InContact Cloud Solution For New Service Operation

SALT LAKE CITY, Aug. 25, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a consumer protection service company is expanding its call center operations to a new location and is simultaneously implementing inContact's award-winning cloud software.
inContact Logo.

This new client sought a robust contact routing engine that was both reliable and flexible to meet the company's commitment to delivering high quality service to consumers. inContact's cloud software improves contact center effectiveness while alleviating the financial and operational efficiency concerns the company has experienced with other hosted and premise systems.

"Company growth is often a trigger for moving to the cloud," noted Paul Jarman, CEO at inContact. "Organizations get a major boost—both functionally and financially—in the ability to serve their customers, as well as the bottom line. And the cloud is more flexible and scalable for growing companies."

inContact's multichannel Automatic Call Distributor (ACD) features the cloud universal queue which pushes a seamless flow of work throughout the day to agents – based on their skills, availability and customer priority.  In addition to voice, email and chat, the universal queue also handles social media, trouble tickets and CRM cases….virtually all work in the contact center. With the cloud, there's no need to buy, maintain or upgrade hardware so there is a saving on capital expenditures and reduced IT maintenance costs.

Additional Information

About inContactinContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to offer core contact center infrastructure, workforce optimization in the cloud plus an enterprise-class telecommunications network for the most complete customer interaction solution. Winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit

Logo -

SOURCE inContact

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 16,790.39 +13.96 0.08%
S&P 500 1,982.95 -4.10 -0.21%
NASDAQ 4,753.1340 -28.13 -0.59%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs