WALLDORF, Germany, Aug. 19, 2014 /PRNewswire/ -- SAP SE (NYSE: SAP) today announced that the SAP HANA® platform is delivering customer value with benefits that range from cost savings, deeper insights into customer needs and improved customer service. SAP HANA is an innovative in-memory platform that combines transactional and analytical processing in one system, providing IT simplification, rapid transaction processing with real-time analytics and an advanced development environment for SAP applications and custom built applications. ARI, Vaillant Group and JOSKIN Group are all customers benefiting from SAP HANA technology.
Individual Benefits for SAP CustomersAutomotive Resources International (ARI) rolls out cars around the world. The company provides fleet leasing and management services through locations in the US, Canada, Mexico, Puerto Rico, and Europe. ARI considers the SAP HANA platform as a key vehicle of their growth strategy to fully exploit the potential of their Big Data. "Reducing overhead costs by five percent, while increasing the impact our contact centers have on customers, has been a huge win for us," said Bob White, senior vice president, Client and Fleet Services, ARI.
The Vaillant Group is an internationally operating heating, ventilation and air-conditioning technology company based in Remscheid, Germany, using the SAP HANA platform. "We are getting to know our customers better with SAP HANA. The software allows us to store and quickly report on massive amounts of customer history data. We can use that information to develop new services in the fields of maintenance, energy efficiency and more," said Marc Stöver, head of group IT consulting, Vaillant Group.
JOSKIN is building the world's largest program of trailers for transport and spreading of agricultural products. "Every agricultural machine is unique. When answering customer requests, it is of utmost importance that we have an exact view of the individual machine, the farmer's equipment and the BOM. Thanks to SAP HANA, we can now visualize the customer's install base in a second and respond with the customer still on the phone," said Michel Desfawes, CIO, JOSKIN Group.