Aug. 13, 2014
(NYSE: SAP) today announced that
Bhopal Municipal Corporation (BMC), with a vision to improve quality of life through better administration and citizen services, has implemented solutions from SAP to automate and centralize public service offerings. Available in Hindi, the solutions will help BMC manage and streamline day-to-day functions, including issuing marriage certificates, birth and death registrations, city infrastructure development and open space management, including roads, parking, traffic signals, community halls and schools. The solutions will also streamline permits, health services, water supply, lake conservation and tax collection, among other services. Bhopal's project is a milestone for the
SAP® Urban Matters
program, premised on the idea that improving livability, simplifying government and nurturing local economies are key foundations for a city's long-term success. The announcement was made at the SAP Forum Delhi, being held on
"Our vision is to make our services accessible to every citizen in the language they speak and understand," said Vishesh Garhpale, BMC Commissioner. "With the adoption of this technology, we are quickly transforming into one of
first Municipal Corporations to formulate, promote and leverage technology at a grassroots level for the benefit of citizens in general and, specifically, the underprivileged."
In a first for SAP in the wider
region, BMC plans to deliver citizen services through project "CityApp." Project "CityApp" aims to develop an SAP mobile app that will provide an easy access point for city services and will help citizens navigate through city services, stay informed and engage with their neighbors. Envisioned to be available on multiple leading mobile platforms, project "CityApp" is intended to simplify citizens' day-to-day interaction with the corporation on the mobile platform of their choice.
"This is an exciting time for
and the wider region," said
, vice president, Public Services in Asia Pacific Japan, SAP. "From transportation to healthcare, innovations in technology and citizen engagement are poised to transform our cities and improve lives."
With many new challenges facing urban areas today, the SAP Urban Matters initiative helps governments at all levels improve the lives of people by delivering smarter, more effective services. The program addresses and supports the fundamentals of good government by empowering public officials to be more productive, increasing community engagement and openness, driving innovation around government service delivery and improving urban resilience to help public safety and security.