In the 2014 J.D. Power Mortgage Servicing Study, Chase's ranking shows the company’s investments and focus on improving interactions with its customers has made significant progress.
“We are so proud of these results and the tremendous accomplishment that it represents for our team,” said Mike Weinbach, Head of Servicing for the Mortgage Bank. “There has been a significant jump in satisfaction in many different areas of servicing and that shows strong forward momentum in our mission to create lifelong relationships with customers.”
Chase Mortgage Banking services 7 million mortgages with combined balances of $1 trillion, helping families achieve and sustain homeownership. Chase ranks number two in the industry in both mortgage servicing and originations. Through more than 5,600 bank branches, as well as correspondent lenders across the country, call centers and mortgage bankers in strategic markets, Chase originated more than $165 billion in home loans, helping families to buy or refinance homes in 2013.
For more information, see the
news release from J.D. Power
About J.D. Power
Headquartered in Westlake Village, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power is a business unit of The McGraw-Hill Companies.
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, small business lending, mortgages, credit cards, auto financing and investment advice. Customers can choose how and where they want to bank: 5,600 branches, 20,000 ATMs, online, mobile and by phone. For more information, go to