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Time Warner Cable Announces Commitment To Transform Customer Experience In Seven Markets

Stocks in this article: TWC

Time Warner Cable (TWC) today announced it will begin transforming the TV and Internet service experience in seven markets in 2015: Charlotte, Dallas, Hawaii, Kansas City, Raleigh, San Antonio and San Diego. These markets will join Los Angeles, New York City and recently announced Austin, where the service transformation – known as ‘TWC Maxx’ -- is underway, and more than 3 million customers in these cities will have access to Internet speeds up to six times faster than before, along with many other enhancements, by year-end.

“We are committed to reinventing the TWC service experience market-by-market, and we’re pleased to announce the expansion of our efforts to these seven key markets,” said Time Warner Cable Chairman and CEO Robert D. Marcus. “We want our customers to know a new experience is coming that brings them super-fast Internet speeds and a more advanced TV product. Maxx starts with a top-to-bottom network evaluation to ensure optimum performance and rock-solid network reliability, and includes a best-in-class customer experience.”

Time Warner Cable began implementing the program this spring in Los Angeles and New York City. As network upgrades are completed, TWC is introducing enhancements such as faster Internet, all-digital TV and soon, an expanded On Demand library and enhanced DVR capabilities.

“These investments mark the beginning of a new generation of broadband and cable services that will transform the customer experience as they know it today,” added Marcus.

New Internet Experience for Residential & Business Customers

Customers who subscribe to any of the six Internet plans will receive an increase in speeds at no additional cost, with customers experiencing increases up to six times faster, depending on their current level of speed. For example, customers who subscribe to Standard Service, formerly up to 15 Mbps, will now receive up to 50 Mbps, and customers who subscribe to the Ultimate plan, formerly up to 100 Mbps, will receive up to 300 Mbps – three times their current speeds, at no extra charge. Some customers will need a DOCSIS 3.0 modem to enjoy the full benefits of the speed increases.

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