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MindTouch Selects Splunk Cloud To Fuel Customer Success

Splunk Inc. (NASDAQ:SPLK), provider of the leading software platform for real-time Operational Intelligence, today announced that MindTouch® selected Splunk® Cloud to monitor and troubleshoot their cloud-based service in real time and to help provide business analytics to MindTouch customers. Splunk Cloud’s reliability allows MindTouch, a cloud-based customer success software provider that drives user adoption and creates product experts with self-service product knowledge, to guarantee 99.9 percent uptime in its service-level agreements (SLAs) with customers. Experience the power of Splunk Cloud immediately with the free Splunk Online Sandbox. Watch the MindTouch video and read the MindTouch case study to learn more.

“MindTouch customers depend on us to increase their user adoption, create product advocates with self-service support and for in-product contextual help,” said Steve Bjorg, Founder and CTO, MindTouch. “Splunk Cloud has been instrumental in helping us exceed our SLA uptime guarantees, which is critical to our customers and their users. Other cloud services failed to meet our standards for performance and reliability. Splunk Cloud also offered the fastest time to value because of how quick and easy it was to launch.”

MindTouch, which serves tens of millions of users daily on behalf of their customers, effortlessly switched to Splunk Cloud and began to collect and analyze machine data across its Amazon Web Services (AWS) servers and cloud infrastructure with no need for additional IT, administrative or operational overhead. With Splunk Cloud, executive and customer support teams are able to provide business analytics to customers about customer experience visits, searches, response times and more. The developer operations team uses Splunk Cloud to test code and monitor performance in both the staging and production phases. MindTouch also gains immediate value from real-time visualizations, alerting and reporting on key operational and business metrics. Insights gained from Splunk Cloud are now visible across the entire organization, including C-level executives, operations, development, marketing and customer success.

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