This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

DealerFire Transforms Customer Service With Salesforce Desk.com, Achieves Unprecedented ROI

Stocks in this article: CRM

SAN FRANCISCO, July 15, 2014 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced that DealerFire transformed its customer service to achieve a 1,262 percent return on investment (ROI) in six weeks using Salesforce Desk.com, according to independent research. DealerFire, a leading custom automotive web design and Internet marketing firm, gained a competitive advantage by standardizing its service on Desk.com, the all-in-one customer support app for fast-growing companies. DealerFire recently won the Technology ROI Award from Nucleus Research and was recognized for deploying an IT solution that produces a positive, bottom-line financial ROI.

www.salesforce.com.

Comments on the News

  • "Fast-growing companies like DealerFire are using customer service to differentiate their brand and scale for growth," said Leyla Seka, GM and SVP, Desk.com, salesforce.com. "The DealerFire team was able to achieve unprecedented ROI by rapidly deploying Desk.com and scaling the solution over time. What they have been able to accomplish is a model for other small businesses poised for growth."
  • "In our highly competitive business, we can't afford for any customer communications to fall through the cracks," said Corey Maertz, director of support, DealerFire. "Every team member now has the right tools to drive customer communications from start to finish, delivering engaged, hands-on customer service. With Desk.com, DealerFire has seen a definite ROI and can attribute business growth to our reputation for exceptional customer service."
  • "DealerFire is an example of how IT investments closely aligned to business goals can deliver significant ROI and take full advantage of Salesforce Desk.com," said Rebecca Wettemann, vice president, Nucleus Research. "Nucleus found the Desk.com cloud application and its customer self-service portal enabled DealerFire to grow its business through greater productivity, greater visibility and greater client satisfaction."

Customer Service is the Competitive Advantage

More than 50 percent of small businesses fail in the first five years, according to the Small Business Administration. To avoid being among this statistic, small businesses must differentiate themselves by delivering exceptional customer service to outpace the competition and drive growth. Until Desk.com, small businesses had to choose between legacy support solutions that require dedicated IT resources or point solutions that lack the ability to scale as a company grows.

1 of 4

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 18,053.71 +23.50 0.13%
S&P 500 2,088.77 +6.89 0.33%
NASDAQ 4,806.8590 +33.3870 0.70%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs