- "Fast-growing companies like DealerFire are using customer service to differentiate their brand and scale for growth," said Leyla Seka, GM and SVP, Desk.com, salesforce.com. "The DealerFire team was able to achieve unprecedented ROI by rapidly deploying Desk.com and scaling the solution over time. What they have been able to accomplish is a model for other small businesses poised for growth."
- "In our highly competitive business, we can't afford for any customer communications to fall through the cracks," said Corey Maertz, director of support, DealerFire. "Every team member now has the right tools to drive customer communications from start to finish, delivering engaged, hands-on customer service. With Desk.com, DealerFire has seen a definite ROI and can attribute business growth to our reputation for exceptional customer service."
- "DealerFire is an example of how IT investments closely aligned to business goals can deliver significant ROI and take full advantage of Salesforce Desk.com," said Rebecca Wettemann, vice president, Nucleus Research. "Nucleus found the Desk.com cloud application and its customer self-service portal enabled DealerFire to grow its business through greater productivity, greater visibility and greater client satisfaction."
DealerFire Transforms Customer Service With Salesforce Desk.com, Achieves Unprecedented ROI
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