ComEd is increasing its staffing and opening its Emergency Operations Center as of 5 p.m. today, in advance of severe weather expected to enter its service territory. The storm brings the potential for heavy rain, lightning and high winds with gusts in excess of 50 miles per hour. ComEd is preparing field crews and employees to respond to potential power outages resulting from the forecasted weather.
“We are increasing our staffing levels and have contractor crews on stand-by, as well, to respond to any interruptions that may result from these storms,” said Terence R. Donnelly, executive vice president and chief operating officer for ComEd. “We will continue to monitor the weather and proactively respond as conditions change.”
ComEd urges customers to contact the utility immediately if they are experiencing a power outage. Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information.
ComEd also introduced a mobile app for iPhone and Android® smart phones, available in the app store for each platform, that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through the website at ComEd.com or on ComEd’s Facebook page at Facebook.com/ComEd or by calling 1-800 EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
For outage updates, customers can access ComEd’s mobile-enabled, interactive outage map now available at ComEd.com/map. The color-coded map allows customers to easily find information on the location and size of outages, get estimated power restoration times and crew locations. Information is updated every 30 minutes. Customers also can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd to stay up-to-date on the latest ComEd storm restoration information.
Public safety is paramount during storms, and ComEd encourages the public to remember to take the following precautions:
- If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) or access our website at ComEd.com and report the location. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
- Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
- Check on elderly and other family members and neighbors to ensure their safety and make alternate arrangements in the event of an outage.
In 2012, ComEd formed a storm task force and has made more than 60 enhancements to its storm restoration process. These enhancements included GPS and mobile dispatch technology to more efficiently manage crews to expedite restoration, a mobile operations center to bring ComEd closer to customers in hardest hit areas, and more efficient management of contractor crews. ComEd is continuing to build on these process improvements, with new areas of focus this year including an enhanced damage assessment process, better coordination of vegetation management crews and improved material staging to ensure readiness during severe weather. Over the past two years, process improvements already in place have resulted in a 30 percent improvement in restoration time.