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CASE STUDY: THE TRANSFORMATION OF SCRIPPS HEALTH

Stocks in this article: NRCIA NRCIB

SAN DIEGO, CALIF., June 30, 2014 (GLOBE NEWSWIRE) -- The Governance Institute, a service of National Research Corporation, has published an in-depth multimedia case study analyzing key leadership decisions made by Chris Van Gorder, FACHE, president and CEO of Scripps Health in San Diego, over the past 14 years of his tenure. Since 2000, when Van Gorder took on the challenge of leading this organization through its hardest days, Scripps Health has seen drastic improvements in financial performance, turnover rates, and employee morale. During this time, the system has realized over $240 million in cost savings and increased its annual profits by over 1,200 percent. This case study focuses on key decisions made by Van Gorder and his team that enabled this dramatic turnaround—decisions that, put together, created an entirely new organizational culture and resulted in a world-renowned health system that has received countless awards and accolades for its quality of care and stellar leadership. The publication includes two main components for Governance Institute members: 1.    A PDF of the case study 2.    A 20-minute video program intended for viewing and discussion during board meetings (available for sale in DVD format or streaming online) To learn how to obtain the case study and video, click here. In addition, The Governance Institute presented this case study during an interactive teaching session at its annual Chairperson, CEO, and Physician Leader conference earlier this month. The teaching session will be repeated at the leadership conferences September 14–17, 2014, in Colorado Springs, and October 19–22, 2014, in White Sulphur Springs, West Virginia. On-site teaching sessions can also be arranged for a fee. To learn more about The Governance Institute conferences and to register, click here. For more information about how to obtain this publication and to view upcoming conference programs, visit www.governanceinstitute.com. To schedule an on-site teaching session, call (877) 712-8778. About The Governance Institute

The Governance Institute provides trusted, independent information and resources to board members, healthcare executives, and physician leaders in support of their efforts to lead and govern their organizations. The Governance Institute is a membership organization serving not-for-profit hospital and health system boards of directors, executives, and physician leadership. Membership services are provided through research and publications, conferences, and advisory services. In addition to its membership services, The Governance Institute conducts research studies, tracks healthcare industry trends, and showcases governance practices of leading healthcare boards across the country. To learn more about The Governance Institute's services, call 877-712-8778, write to info@governanceinstitute.com, or visit www.governanceinstitute.com. The Governance Institute is a service of National Research Corporation. About Scripps Health

Scripps Health is a private, nonprofit health system in San Diego, California that includes four hospitals on five campuses, dozens of outpatient clinics, thousands of affiliated physicians, home health, and hospice care. To learn more, click here. About National Research Corporation

For more than 30 years, National Corporation (Nasdaq:NRCIA)  (Nasdaq:NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com .

CONTACT: Scott Smith
         Director of Marketing
         National Research Corporation
         800-388-4264
         scsmith@nationalresearch.com

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