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A Stanford study notes despite companies disclosing risk factors in their SEC filings, there is often a disconnect between identifying and managing the risks
Lululemon Athletica inc.
(LULU - Get Report)(LLL) struggled to respond to anticipated product quality issues and contain the fallout on social media, notes a recent
Stanford UniversityLarcker, David F. and Larcker, Sarah M. and Tayan, Brian, Lululemon: A Sheer Debacle in Risk Management June 17, 2014.
In a research note dated June 17, 2014, authored by David Larcker, Sarah Larcker and Brian Tayan of Stanford, with the title: "
Lululemon: A Sheer Debacle in Risk Management", they point out that despite anticipating the risks, companies such as Lululemon are ill-prepared to manage them when they materialize.
Lululemon’s anticipated risks in time
As reported earlier, Lululemon Athletica inc.
(LULU - Get Report)(LLL) is still facing problems in attracting customers because of the major PR fiasco in 2013.
According to the research note, the Canadian yoga pants retailer was cognizant of the risks facing its operations. For instance, in its form 10K filed previous year with the SEC, the retailer warned of its reliance on a limited number of suppliers. Moreover, the company also knew that the supply chain issues could disrupt its operations. For instance, it noted: "
if defects in the manufacture of our products are not discovered until after such products are purchased by our guests, our guests could lose confidence in the technical attributes of our products and our results of operations could suffer and our business could be harmed".
Similarly the retailer also recognized the importance of its brand to its overall success, as well as the role that social media played in supporting the brand, when it remarked: "
We rely on social media, as one of our marketing strategies….. Our brand could be adversely affected, if we fail to achieve these objectives or if our public image or reputation were to be tarnished by negative publicity".
However, the Stanford study points out that despite having identified these risks in advance, Lululemon Athletica inc.
(LULU - Get Report)(LLL) struggled to respond to anticipated product quality issues and contain the fallout on social media.
Ill-prepared to manage risks
The study highlights a number of miscues such as Lululemon Athletica inc.
(LULU - Get Report)(LLL)'s handling of the Luon recall, quality issues and related reputational damage.
Providing specific instances, the study highlights that in recalling the pants, the retailer blamed its supplier for not meeting 'technical specifications', while the CEO Christine Day subsequently clarified that the problem was not due to production, but to inadequate testing.