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Need a new registration confirmation email? Click here Delivers The Next Generation Of, The Future Of Customer Service For Fast-Growing Companies

SAN FRANCISCO , June 17, 2014 /PRNewswire/ -- (NYSE: CRM), the world's #1 CRM platform, today delivered next generation, the future of customer service for fast-growing companies. With innovations including a new intelligent agent console, a cutting-edge mobile app and an intuitive reporting engine, small businesses can now deliver awesome customer service faster—anytime, anywhere. Fast-growing companies including HotelTonight, One Kings Lane and SoundCloud use to deliver amazing customer service that accelerates company growth.

Salesforce is the all in one customer support app for fast-growing companies.

Comments on the News
  • "Awesome customer service is the new competitive advantage," said Leyla Seka, GM and SVP, Salesforce, "With, fast-growing companies now have the right solution to position themselves for growth—addressing their needs now and in the future."
  • "With , One Kings Lane has maintained outstanding service and high customer satisfaction rates," said Alexis Chapman, director, Customer Operations, One Kings Lane. "Now, our customer care team has greater visibility into customer needs and they are empowered to work more efficiently and continually offer an exceptional experience for our shoppers."

Customer Service is the Competitive Advantage

More than 50 percent of small businesses fail in the first five years, according to the Small Business Administration. To avoid being among this statistic, small businesses must differentiate themselves by delivering exceptional customer service to outpace the competition and drive growth. Until, small businesses had to choose between legacy support solutions that require dedicated IT resources or point solutions that lack the ability to scale as a company grows.

Small businesses are realizing that providing amazing customer service is a competitive advantage, which in turn helps grow their businesses. In fact, this is the #1 priority for emerging businesses, according to a recent customer survey.

Introducing Next Generation

With next generation, the future of customer service has arrived. Fast-growing companies can now outpace the competition by delivering awesome customer service faster—anytime, anywhere. With an average set up ranging from hours to days, now fast-growing companies can use next generation to go from deployment to delivering service in record time. Next generation now includes:
  • Faster Service Set Up with New Intelligent Agent Console : With a new intelligent agent console, next generation arms agents with all of the necessary information to quickly manage and resolve cases. The highly-intuitive agent console can be personalized per agent to optimize productivity while rules, workflows and templates maintain the company's brand integrity. Now, starting day-one, agents can work smarter and faster.
  • Faster Decision Making with Actionable Insights : The new reporting engine of next generation provides detailed metrics and invaluable insights into every aspect of customer service performance. These out-of-the-box reporting tools are built for speed and productivity to provide fast-growing companies with deeper insights to resolve customers' problems. Now a manager can view comprehensive reports to identify real-time trends that fuel decision making and product innovation. In addition, now includes 10X more APIs to quickly connect data from other apps to provide a holistic view of the customer and an effortless integration with Salesforce.
  • Faster Service, On the Go : The next generation mobile app allows companies to manage customer service requests anytime, anywhere. The new mobile app accelerates support tasks such as adding notes, updating statuses and assigning cases. Now agents can quickly collaborate and resolve cases from their iPhone or iPad, providing true end-to-end case management.   

Fast-Growing Companies Succeed with is the all-in-one customer support app that empowers fast-growing companies to instantly deliver awesome customer support across all channels—phone, email, web and social media. Fast-growing companies such as HotelTonight, One Kings Lane, SoundCloud and Susty Party, are using to deliver amazing customer support. customers on average experience a 42 percent faster response to customers, 38 percent increase in agent productivity, 27 percent decrease in support costs and 36 percent increase in customer satisfaction, according to a commissioned research. The full report, " Customer Survey: Results & Analysis," is available here .  

Pricing and Availability
  • The next generation is generally available today with pricing starting at $30 per month, per agent.
  • The mobile app for iPhone and iPad is now generally available for download at the Apple App Store. Support for Android devices will be available in the fall of 2014.
  • For a limited time, companies that switch from Zendesk to can receive free of charge for the remainder of 2014, some restrictions apply.
  • Additional information for customers wishing to switch to is available at .

Additional Information

About, a division of, is the all-in-one customer support app for fast-growing companies.

About is the world's largest provider of customer relationship management ( CRM ) software. For more information about (NYSE: CRM), visit: .

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit , or call 1-800-NO-SOFTWARE.

© 2014, inc. All rights reserved. Salesforce, Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, AppExchange, Salesforce Platform, and others are trademarks of, inc. Other brands featured herein may be trademarks of their respective owners.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements related to, among other things, our plans for features and services in development. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements we make. Further information on factors that could affect the company's results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including the company's most recent Form 10-K. These documents are available on the SEC Filings section of the Investor Information section of the company's website at ., inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

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Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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