American Water (NYSE: AWK), the largest publicly traded U.S. water and wastewater utility company, announced today that its
American Water Resources
subsidiary is offering Service Line Protection Programs to homeowners in Louisiana. The protection programs provide homeowners with peace of mind from the unexpected repair costs associated with leaks and breaks in water lines, as well as clogs or blockages in sewer lines running through their property.
“Until a homeowner experiences a service line problem, many are unaware that they are responsible for the maintenance of the water and sewer lines that service their home. Since repairs to these pipes are not covered by most homeowners’ insurance policies, the job of finding, hiring, and paying someone to fix a service line problem falls solely on the homeowner. As of 2010, 45 percent of all pipes are in poor shape according to the National Association of Water Companies and the U.S. Chamber of Commerce. Similarly, homeowners’ pipes can experience leaks and breaks or clogs and blockages due to age, tree roots and shifting soil resulting from weather and climate changes. So we are pleased to be working in Louisiana to educate homeowners about service line responsibility and to offer programs that help protect them from the potentially high cost of these repairs,” said Malcolm Conner, President of American Water Resources.
American Water Resources of Louisiana is now offering homeowners the following programs:
- The Water Line Protection Program enrollment is $5.49 per month and covers up to $5,000 in service line repairs and up to an additional $5,000 for street repairs, where necessary.
- The Sewer Line Protection Program enrollment is $9 per month and covers up to $4,000 for sewer line repairs plus up to $4,000 for street repairs, where necessary.
- Combined enrollment in both programs is available for $12.49 per month and includes the same coverage as the individual programs.
Homeowners in Louisiana will receive information about protection programs from American Water Resources in the mail starting in June. Residents may enroll in these optional protection programs or obtain additional information, either online at
or by calling 877-513-8520 for 24/7 customer service.
American Water Resources
American Water Resources, LLC (AWR) is a provider of Water Line Protection, Sewer Line Protection and In-Home Plumbing Emergency Programs to homeowners in 40 states and Washington, D.C., and currently services over one million contracts. AWR has been providing protection programs for more than 13 years, earning both a 93% Customer Service Quality Rating nationwide and an A+ Rating from the Better Business Bureau. AWR also provides its Service Line Protection Programs to homeowners through municipal partnerships with the New York City Water Board, Nashville Metro Water Services and others. AWR is a subsidiary of American Water, the largest publicly traded U.S. water and wastewater utility company in operation since 1886. For more information, visit the American Water Resources website at
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