, the global leader in consumer transaction technologies, today announced that Pollo Campero, the world's largest Latin chicken restaurant chain, has selected and rolled out a complete NCR restaurant technology solution across its North American sites. The core solution includes the NCR Aloha point of sale (POS) software and NCR P1530 POS terminals with biometric readers. Pollo Campero will also deploy NCR’s above-store reporting and employee theft deterrence cloud-based solutions, allowing the chain to improve operational efficiency by monitoring sales and all POS activities in real time.
Pollo Campero, a long-time user of NCR’s back office application, chose to replace its legacy POS platform with NCR solutions, enabling the restaurant chain to work with one provider for all of its transaction technologies. NCR’s reputation, experience and commitment to the restaurant industry were the other leading factors for this strategic decision.
“We were looking for a long-term relationship with a partner who could extend the view of our data and enable us to centrally manage our entire technology solution," says Tim Pulido, president and CEO of Pollo Campero International. “We now have increased control over every piece of our business to operate with greater efficiency and deliver exceptional dining experiences to our guests.”
With a new global brand platform focused on delivering an authentic Latin Campero experience, Pollo Campero is leveraging NCR software to centrally make item and pricing changes across its sites. The software also gives Pollo Campero a way to effectively measure and improve employee performance, helping it drive consistency in the guest experience.
"Fast growing restaurant franchises like Pollo Campero are increasingly investing in technology to help better serve customers and run their businesses more effectively," said Paul Langenbahn, president, NCR Hospitality. "Pollo Campero has chosen to implement a fully integrated NCR software and hardware solution that will make a difference to its customer experience and, ultimately, its bottom line."