SALT LAKE CITY, June 3, 2014 /PRNewswire/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a leader in professional education and training is moving to the cloud and implementing inContact's award winning Personal Connection™ Outbound Solution in order to improve customer service efficiency. Personal Connection enables agents to seamlessly connect with prospective students without the typical delay caused by outdated dialer technology. inContact's new cloud outbound dialer allows interactions to begin positively, reduces hang ups and yields a more positive and personalized customer experience. Personal Connection is garnering significant industry attention including the 2014 Technovation Award from the Professional Association of Customer Engagement (PACE).
"The ability for outbound contact center agents to immediately and seamlessly connect with potential customers is crucial," said Paul Jarman, CEO of inContact. "Personal Connection eliminates the awkward pause caused by outdated technology so that the agent connects with the customer right at the first 'Hello.'"
With this new customer, inContact increases its penetration in the education marketplace which includes both public and private institutions offering degree programs and technical or professional training. Since the beginning of 2014, inContact has added 5 new education customers.
"As the costs of providing education and professional training rise, education providers look to reduce operating costs," Jarman continued. "By replacing expensive of premise systems with efficient cloud solutions will make continuing professional education more accessible and contribute to a better educated workforce."Additional Information
- See the Personal Connection video and download the whitepaper "Outbound Calling: Superior Productivity & Customer Experience Unite"
- For more information cloud ACD, IVR and Workforce Optimization, visit our solution finder
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
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