New York City Department of Environmental Protection (DEP) Commissioner Emily Lloyd and American Water Resources President Malcolm Conner today announced that one out of every five eligible homeowners in New York City have enrolled in the water and sewer Service Line Protection Program that is being offered through an exclusive partnership between the City and American Water Resources. So far, the program has saved New York City homeowners more than $13 million in repair charges – including emergency repairs that occurred during the recent harsh winter – that would have otherwise been paid out of pocket.
“Many homeowners do not know they are responsible for the maintenance of their water and sewer service lines until they have a break and have to deal with an unexpected bill,” said DEP Commissioner Lloyd. “We have partnered with American Water Resources to offer a protection plan that offers easy enrollment, billing through our customers’ regular water bill, and has already helped thousands of New Yorkers who enrolled in the program. In less than eighteen months, the program has already saved DEP’s customers millions of dollars.”
“We are proud of the service we are offering to New York City homeowners, and we believe the program is proving its value, especially during the challenging winter, which resulted in an increased number of service line issues,” said American Water Resources President Conner. “In addition to saving enrolled homeowners more than $13 million in unexpected repair costs to date, we have been consistently achieving our four-hour response time for emergencies and our customer satisfaction ratings are above 95 percent. We have also recently expanded our contractor management staff and the number of contractors in our network to continue this level of service for our customers.”
“This program offers homeowners real protection from unexpected expenses, and I hope that more Bronx and city homeowners take advantage of the cost-saving opportunities it has to offer. I commend the Department of Environmental Protection, Commissioner Lloyd and American Water Resources for making this program widely available to the homeowners of this city,” said Bronx Borough President Ruben Diaz Jr."I would like to thank the Department of Environmental Protection and American Water Resources for their continuation of this necessary program," said the Chairman of the City Council’s Committee on Environmental Protection Donovan Richards. "The City will save homeowners thousands of dollars if they have an unexpected break in their water and sewer line, especially during harsh winter months. I'm proud to stand with DEP in their efforts to assist thousands of homeowners who will benefit from this program." "The DEP and Commissioner Emily Lloyd should be applauded for providing rate payers with an affordable way to cover the unexpected costs of repairing a broken water or sewer main. The success of this program is not surprising. It is an easy and affordable way for homeowners to protect themselves from what can be very expensive and unexpected problems and I encourage all my constituents to participate in the program," said City Councilman Eric Ulrich (R-Queens). Property owners in New York City are responsible for maintaining their water and sewer service lines which are buried underground and run from the building to the City-owned mains under the street. On average, it costs property owners in New York City between $3,000 and $5,000 to repair a water line break and between $10,000 and $15,000 to replace a sewer line break.