- Among the 77 percent of consumers willing to receive treatment at a retail establishment, 32 percent were interested only if there was a partnership with a local healthcare provider, and 16 percent were interested only in wellness services such as advice on diet and nutrition.
- Fifteen percent of consumers said they had used a retail clinic, while nearly twice as many, or one-third of consumers said they were unfamiliar with the concept of a retail clinic. Consumers are even less familiar with remote care via phone or Internet, with 57 percent saying they were unfamiliar with the idea and only 8 percent saying they had used remote care services.
- Urgent-care clinics (that is, free-standing clinics not located in another business establishment) have clearly established themselves in the public mind. Almost two-thirds of consumers would use them for treatment of minor health episodes, and smaller, but still substantial numbers are interested in using them for physical exams, chronic disease counseling, advice on diet and wellness, and other services.
Oliver Wyman Survey Finds Most Consumers Open To Receiving Healthcare Treatment In Retail Facilities
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