SANTA FE, N.M. and MENLO PARK, Calif., May 19, 2014 /PRNewswire/ -- Organizations are failing to adequately address information technology and security risks that emerge from outsourcing and partnering with third-party vendors, according to a new survey by Shared Assessments Program ( http://SharedAssessments.org/) and global consulting firm Protiviti ( www.protiviti.com) that examines organizations' current vendor risk management programs.
Despite the extensive range of standards and regulations in the business environment today, and the need for increased vigilance due to highly publicized data breaches and cyber threats, the benchmarking study, titled 2014 Vendor Risk Management Benchmark Study ( www.protiviti.com/vendor-risk) , found that companies lack mature vendor risk management practices and do not have the necessary resources and staff to meet best practice standards.
"Managing the risks associated with outsourced services and vendor relationships is one of the many challenges facing organizations when it comes to data security," said Rocco Grillo, a managing director with Protiviti and the firm's global leader for incident response and forensic investigations. "Many companies aren't adequately or effectively protecting themselves from exposure to vendor outsourcing risks. This could result in their potential exposure to system compromise, fraudulent abuse of data and, in some cases, regulatory exposures and fines, which could have significant impact on their brands and reputations."
Nearly 450 IT and risk management professionals rated their organizations on the Vendor Risk Management Maturity Model (VRMMM), a best practice tool from Shared Assessments that measures the quality and maturity of an existing risk management program. Respondents scored more than 100 characteristics about their organizations' vendor risk management strategies on a maturity scale of 1 to 5 (lowest to highest) across eight categories (average scores shown below):
- Program Governance (2.9)
- Policies, Standards and Procedures (2.9)
- Contracts (3.0)
- Vendor Risk Identification and Analysis (2.7)
- Skills and Expertise (2.3)
- Communication and Information Sharing (2.6)
- Tools, Measurement and Analysis (2.4)
- Monitoring and Review (2.9)
- Financial Services Organizations Outperform Other Industries. Although all companies had ratings that were below the desired range, the financial services industry had more mature risk management programs across key categories than other sectors. This is largely driven by stricter guidelines for companies in the sector and by the highly regulated nature of the industry.
- Lackluster Procedures for Assessing Vendors. Organizations fail to have mature processes in place for reviewing vendors periodically through the course of an engagement, as well as for establishing criteria and process around the end of a vendor relationship. Given the potential risk involved with third parties, companies should have stronger policies and guidelines to ensure they are protected at the beginning of an engagement, through the course of the relationship via ongoing risk reviews, and during the exit process.
- A Need for Training, Staffing and Resources. Companies don't spend enough time assessing their own skill sets and deficiencies in terms of vendor risk management – nor are they proactive about training and improving areas where employees' knowledge is inadequate. The overall investment in resources to better manage vendor risk is below average for most companies.
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