May 15, 2014
(NYSE: SAP) today announced the availability of a new version of the
SAP® Billing and Revenue Innovation Management
A new "allowances" functionality gives communications service providers (CSPs) a way to offer their customers better control over subscriptions and services. By leveraging allowance capabilities, CSPs can provide customers with highly personalized plans, add-ons and offerings that can be activated and consumed in real time.
, carriers are seeing revenues from voice services decline at a rapid pace, and in developed markets some are already getting 50 percent of their average revenue per user (ARPU) from data services.* Consumers want to be able to buy, stack and share voice, data and messaging service quotas across all their devices, family members and business units, and to make changes to those allocations in real time. Furthermore, carriers are legally required to implement "bill shock protection." In other words, carriers cannot surprise customers with unexpected charges at the end of a billing cycle. Therefore, customers need to be able to see the impact of any plan or activity changes will have on their bill as soon as that change is made. CSPs with billing systems that do not have the capabilities to flexibly manage services quotas are in danger of losing customers, as well as missing opportunities to increase revenue from existing customers. The new allowances capabilities in SAP Billing and Revenue Innovation Management address the needs of modern carriers, helping them to unlock completely new commercial possibilities.
Using allowances, CSPs can enhance their customers' experience by giving them self-service control over how they consume services and the ability to easily share allowances with family members or colleagues. Business customers and individual consumers can have a flexible way to manage minutes, messaging and data across devices and among plan members. Allowances can be bought and stacked to increase the amount available or shared across services or billing periods. Customers can set priorities for usage and trigger re-fill conditions, as well as decide who can consume specific allowances. Because the convergent online charging system quickly sorts, finds and debits the correct allowances, customers can monitor usage and update priorities in real time.