Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that Canon has signed a global service agreement with German automobile manufacturer Volkswagen AG for the provision of multifunction office systems and solutions. Over the next few years, Canon will serve as a global partner to Volkswagen, providing managed printing services and solutions through Canon multifunction office systems and laser printers to Volkswagen group offices and factories worldwide.
“Volkswagen is very pleased to be working with Canon for the supply and management of our printing requirements across our sites globally,” said Andreas Wiedemann, head of Printing Service Governance, Volkswagen AG.
Enabling Canon to win this major account is its advanced technological capabilities and reliable equipment, which make it possible to have the same solutions in any region around the world, as well as the new development of applications tailored to meet unique customer needs. Another factor contributing to Canon’s win is the Company’s proactive initiatives aimed at protecting the environment, including efforts to develop products that deliver high-environmental performance.
In recent years, as business machine suppliers have had to satisfy the increasing office equipment demands of global corporate customers, the ability of these suppliers to provide unified services and available information security features, along with centralized purchasing, have gained in importance as selection criteria. Additionally, social contribution activities and other corporate social responsibilities have also been attracting increased attention, with companies choosing their suppliers based not only on product performance, but also the corporate bearing and initiatives of the supplying company.
In 2004, Canon launched the Global Account Management project to establish dedicated organizations within the Canon Group tasked with responding to the business machine needs of customers with global business operations. In January 2014, Canon renamed the organizations as the Canon Global Services Division and has focused on enhancing the Divisions’ service offerings, including the launching of a dedicated website:
The website, accessible in approximately 23 countries worldwide, highlights the benefits of Canon Global Services and will be updated with the latest pertinent information on its printing services and solutions.