This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

J.D. Power Study Ranks Alaska Airlines Highest In Traditional Carrier Satisfaction For Seventh Straight Year

SEATTLE, May 14, 2014 /PRNewswire/ -- Alaska Airlines ranked highest in airline customer satisfaction among traditional carriers for the seventh consecutive year in the J.D. Power 2014 North America Airline Satisfaction Study SM. The organization also announced today that frequent fliers ranked Alaska Airlines' Mileage Plan highest in overall customer satisfaction in its first-ever Airline Loyalty/Rewards Program Satisfaction Report SM.

"I could not be more proud of our employees for delivering the level of service that we believe helped us receive our seventh straight J.D. Power award and top honors for our Mileage Plan," Alaska Airlines CEO Brad Tilden said. "We're very honored by this recognition from our customers and remain committed to being the easiest airline to fly."

In the overall rankings among traditional carriers, Alaska received the highest score of 737, up 20 points from last year. For the first time in seven years, customers ranked Alaska highest in every category that J.D. Power evaluates, including reservations; costs and fees; check-in; boarding/deplaning/baggage; aircraft; and flight crew.

J.D. Power 2014 North America Airline Satisfaction Study SM is based on responses from more than 11,300 customers who flew on a major North America carrier between March 2013 and March 2014. The study measures overall customer satisfaction based on performance in seven measures (in order of importance): cost and fees; flight crew; inflight services; aircraft; boarding/deplaning/baggage; check-in; and reservation. Traditional carriers are defined as airlines that operate multi-cabin aircraft and use multiple airport hubs.

Alaska Airlines Mileage Plan Ranks Highest in Overall Customer SatisfactionJ.D. Power also announced Alaska Airlines' Mileage Plan ranked highest in overall customer satisfaction based on six factors, including ease of redeeming points/miles; reward program terms; account maintenance/management; ease of earning points/miles; variety of benefits available; and customer service.

"A key strength for Alaska Airlines is its partners program, which allows its members to earn points when flying one of its partner airlines or staying at one of its partner hotels," according to J.D. Power. "While partner programs are not unique to Alaska Airlines, the carrier's vast partner networks allow its members to earn points through a number of airlines and hotels."

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,798.49 -14.90 -0.08%
S&P 500 2,090.11 +1.24 0.06%
NASDAQ 5,127.5250 +11.3820 0.22%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs