- Superior functionality and speed of implementation. NetSuite SuiteCommerce can meet the company's omnichannel commerce and CRM needs with one integrated solution, while other "big name" options would have been substantially more expensive and would require much longer implementation and integration time.
- Single-platform ecommerce flexibility. NetSuite gives Cleaner's Supply a single platform for call center, B2C and B2B business with flexibility to extend across the 50 countries in which it does business, including Canada, Australia, Israel, Dubai, countries in the European Union and many others, with capabilities for geo-specific and multi-lingual sites.
- Flexible design capabilities and engaging experiences. NetSuite SuiteCommerce gives the company features such as complete design flexibility, faceted search and navigation, advanced product imagery, searchandizing and dynamic merchandising.
- Mobile support. Built-in responsive web design capabilities automatically serve up content in the most appropriate layout for the customer's device. With its previous system, about half of customers clicking through on a Cleaner's Supply promotional email did so from a mobile device, but quickly bounced because the legacy site couldn't optimize the experience on smartphones and tablets.
- B2B-specific functionality. NetSuite SuiteCommerce supports B2B-specific functionality such as invoice billing, credit limits, ACH processing, bulk ordering, customer-specific and quantity-based pricing and purchase-to-pay to enable transactions among business buyers.
- One, integrated platform to support B2B and B2C. Cleaner's Supply can meet growing B2B customer expectations for a rich, intuitive buying experience on par with leading B2C ecommerce sites – all from one, integrated commerce platform.
- New cross-sell and promotional opportunities. NetSuite offers the company new capabilities to target personalized offers to customers based on purchase history, interests and anticipated replenishment needs through both ecommerce and call center channels, and retarget shoppers abandoning shopping carts.
Cleaner's Supply Adopts NetSuite SuiteCommerce For Superior CRM And Omnichannel Commerce
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