This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Medallia Signs Agreement With Verizon To Provide Customer Experience Management Software Solution Operating Across All Channels

PALO ALTO, Calif., May 8, 2014 /PRNewswire/ -- Medallia® (, the global leader in SaaS Customer Experience Management (CEM) solutions, announced today it has signed an agreement with Verizon Communications (NYSE, NASDAQ: VZ) ( to unify customer feedback across Verizon's wireline, wireless and enterprise business units.
Medallia company logo

Medallia enables companies to capture customer feedback everywhere the customer is, across Web, social, mobile, and contact center channels, understand the feedback in real-time, and take action to improve.

Verizon selected Medallia for its solution that captures Voice of the Customer feedback from millions of customers each day to deliver intuitive real-time insights and actions back to employees, enabling them to rapidly identify issues, improve processes, and resolve problems  -- leading to improved customer retention.

The Medallia solution for Verizon includes:
  • Scalable, Unified Customer Experience Management Platform: Medallia's solution will capture, understand and enable companies to act on customer feedback at scale, across millions of customers, and provide insights and actions to teams across the organization in real-time.
  • Finding trouble spots: Medallia's CEM platform will provide a unified view of Verizon customer issues and opportunities, highlighting to executives the specific areas for investment and improvement.
  • Frontline engagement: Medallia will provide Verizon's customer-facing employees with the tailored information they need to take action to improve experiences and "close the loop" on open call center tickets.
  • Cross business-line view: Medallia seamlessly manages the complexity of a cross-channel, cross-business line program enabling Verizon to focus on customer-service enhancement rather than application and tools.

"We're very excited to work with Verizon," said Borge Hald, Medallia's co-founder and CEO. "Ensuring that customers have a great experience and become loyal advocates of the company is a critical competitive advantage for telecommunications services providers. We look forward to helping Verizon wire their enterprise with customer feedback, insights and actions that will engender enhanced customer satisfaction and retention."

About MedalliaMedallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Marriott International, Nordstrom, Sephora, and Zurich Insurance. Medallia's Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere — from the C-suite to the frontline — to improve the customer experience (CX). Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, and Buenos Aires. Learn more at and follow us at, on Twitter @Medallia, and on

©2014 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved.

Contact: Michelle de Haaff, Medallia, (650) 321-3000, Lisa Hawes, Sterling Communications, (408) 884-5155,

Logo -

SOURCE Medallia

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $94.02 0.00%
FB $104.07 0.00%
GOOG $683.57 0.00%
TSLA $162.60 0.00%
YHOO $27.97 0.00%


Chart of I:DJI
DOW 16,204.97 -211.61 -1.29%
S&P 500 1,880.05 -35.40 -1.85%
NASDAQ 4,363.1440 -146.4150 -3.25%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs