consilium1 is a leading information technology consulting services company that delivers award-winning solutions to global enterprises, government entities and small to medium businesses. The company comprises more than 500 business consultants and engineering professionals nationwide. With headquarters in Rochester and offices in Buffalo, Raleigh, Atlanta, Cincinnati, Las Vegas and Phoenix, consilium1 recently selected Frontier Communications (NASDAQ: FTR) to enhance and streamline communications among its main offices and satellite locations.
Frontier’s sales and engineering teams designed a telecommunications system for consilium1 to accommodate current needs and future growth, recognize cost efficiencies, and align with the company’s transformation that leverages traditional IT services with cloud computing. Frontier’s team implemented a single centralized VoIP system that fully integrates consilium1’s widespread locations and end users and supports their diverse communications requirements.
“We follow our own advice that we give our customers,” said Tom Thomson, President and CEO, consilium1. “Technology should enhance productivity and serve as a business enabler – a unified communications strategy is one of the many ways businesses can do that.”
The versatility of the Mitel VoIP system allows it to support growth without requiring a completely revamped platform. “We previously provided consilium1 with our Metro Ethernet services. Our relationship allowed us to address their immediate needs and assess ways they can stay connected, work smarter and better serve customers,” said Phil Yawman, Vice President and General Manager for Frontier. “The Mitel solution integrates rich telephony features with advanced applications that are accessible via desktop devices and managed over a web-based embedded system. The system is highly scalable, so it can grow as consilium1 grows. It’s an efficient and cost-effective system that lets changes be completed instantly over the web, which is a huge benefit. It also provides the company with full collaboration capabilities for video, web and audio conferencing.”
Yawman noted that the Frontier team delivered an industry-leading solution and a promise of continued personalized service and responsiveness. “We’re backed by the resources of a Fortune 500 company and like consilium1, we are based locally. Frontier’s employees live in the markets we serve, so we understand the needs of customers and have a mutual goal of creating value in the communities we serve,” added Yawman. “consilium1’s expansion is an exciting economic driver to the Rochester area, fostering additional jobs and overall new business opportunities. We’re excited to help consilium1 make this happen.”