This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

Comcast Announces New 600-seat Customer Support Center Set To Open This Summer In Hudson, NH





HUDSON, N.H., May 5, 2014 /PRNewswire/ -- As part of its ongoing commitment to provide an outstanding customer experience, Comcast Cable today announced plans to open a new state-of-the-art customer support center this summer in Hudson, New Hampshire.

The state-of-the-art facility has the capacity to seat approximately 600 agents. Comcast expects about a third of the seats – or 200 positions – to be filled by year end, including almost 100 new positions. With the new positions, Comcast will have more than 1,700 employees across the state, and more than 5,000 across its Greater Boston footprint.

Today's announcement underscores Comcast's continued investments in New Hampshire. In 2012, Comcast's total employee investment, including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement, totaled almost $170 million. Comcast also contributed more than $1.5 million in community investment across the state.

"Today's announcement that Comcast is a bringing a facility to Hudson that will create 100 new jobs by the end of the year represents why New Hampshire is as well positioned as any state to lead the country in innovative economic growth," Governor Maggie Hassan said. "This expansion will enhance Comcast's significant contribution to our state's economy, helping create good jobs that can support a strong middle class. I would like to thank Comcast for their commitment to the Granite State, and I look forward to continuing to work closely with the company to keep New Hampshire moving forward." 

Employees at the new call center will provide support for Comcast residential products and services, initially handling calls from across the Greater Boston Region, which serves 1.6 million customers in New Hampshire, Maine, Eastern Massachusetts, Cape Cod and the Islands.

"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers' experiences with us,'' said Steve Hackley, Senior Vice President of Comcast's  Greater Boston Region. "When our customers reach this call center, they will be connected with agents who are best equipped to help with their specific needs."

"We are pleased to be opening this new facility, presenting professional growth opportunities for current employees and adding almost 100 new team members this year alone who will be focused on providing the best possible customer service," said Matthew Cohen, Vice President of Customer Care for Comcast's Greater Boston Region. "This is an ideal Southern New Hampshire location with a strong and talented labor market."

"We applaud Comcast for locating this facility in Hudson,'' said Roger Coutu, Chairman Hudson Board of Selectmen.  "With easy access to vital highways and an outstanding workforce, this announcement reinforces what we've known all along – that southern New Hampshire is a great place to do business, and we're pleased that Comcast's presence here will help us underscore that message."

The 127,000 square-foot, 600-seat facility is located at 55 Executive Drive. When renovations are complete, this state-of-the-art facility will also have best-in-class industry technologies for servicing customers, a full service cafeteria and a fitness center.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,265.99 +109.14 0.64%
S&P 500 2,011.36 +9.79 0.49%
NASDAQ 4,593.4250 +31.2360 0.68%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs