This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Salesforce.com Unveils The Future Of Mobile App Support, Launches Salesforce1 Service Cloud SOS

Stocks in this article: CRM

SAN FRANCISCO, April 24, 2014 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the world's #1 CRM platform ( http://www.salesforce.com/), today unveiled the future of mobile app support by launching Salesforce1 Service Cloud SOS. The latest breakthrough innovation for mobile customer service, Service SOS, will revolutionize customer service and support by putting an SOS button, similar to the Amazon Kindle Mayday button, directly inside any mobile app. With new live video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app. Leading brands such as Cars.com, Inspirato with American Express, Philips and Stanley Black & Decker deliver customer service everywhere using Service Cloud, the world's #1 customer service platform.

Salesforce.com Unveils Service Cloud SOS to revolutionize customer service and support by empowering every company to put an SOS button, similar to the Amazon Kindle Mayday button, directly inside any mobile app.

Comments on the News

  • "The mobile phone has become the dashboard of our lives—we use it to manage how we interact with not only people, but products and companies," said Alex Bard, EVP and GM of Service Cloud, salesforce.com. "As the mobile device becomes every consumer's channel of choice, it is important companies meet their customers where they are. With Salesforce1 Service Cloud SOS, companies will be able to transform the way they connect with their customers for the mobile era."
  • "Cars.com pioneers the way consumers use mobile devices to shop for new and used vehicles by focusing on a superior customer experience," said Joshua C. Chapman, VP of operations, Cars.com. "With Salesforce1 Service Cloud, we can provide our customers with access to Cars.com mobile sites to ensure on-the-go car shoppers receive the same high level of customer service and support to meet the urgency and personalization of the mobile shopping experience."

Salesforce1 Service Cloud SOS: Revolutionizing In-App Support Mobile app stores will see annual downloads reach 268 billion in 2017, with a total revenue of $77 billion, each growing at 27 percent a year between 2012 and 2017 according to Gartner, Inc., Forecast: Mobile App Stores, Worldwide, 2013 Update, September 5, 2013. Customers are downloading more than 800 apps per second at a rate of more than two billion apps per month on the Apple App Store alone. Customers are increasingly connecting through mobile apps. Companies need to reimagine how they deliver service across every channel, over any device and within the mobile app experience. Currently, when mobile users need assistance, they must exit the app or wait until they get to back to a desktop to find help.

Last year, salesforce.com doubled down on mobile and introduced a series of Service Cloud solutions including mobile communities, mobile chat and Knowledge-base extending its technology leadership. And today, salesforce.com announced Service SOS which will deliver the next breakthrough innovation in mobile customer service.

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 18,053.71 +23.50 0.13%
S&P 500 2,088.77 +6.89 0.33%
NASDAQ 4,806.8590 +33.3870 0.70%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs