This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Canon Solutions America Advises Auto Dealers To Examine "Paperless" Service Technologies To Ensure Maximum Gains

Stocks in this article: CAJ

MELVILLE, N.Y., April 22, 2014 (GLOBE NEWSWIRE) -- Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., cautions automobile dealers considering "paperless" technology for service department document archiving to be sure their decision will deliver true paperless benefits. "Dealers are learning that using paper processes in fixed operations is wasteful and unproductive, and so the paperless service department is a trending buzzword these days," said Mark A. Sinanian, senior director in Canon Solutions America's Enterprise Services and Solutions business unit. "Dealers considering this technology should be sure they understand exactly, and to what extent, the so-called 'paperless' solution they're considering is truly paperless." "Not all paperless systems provide truly paperless results," Sinanian added. "This is in part because alternative methods can require printers, scanners, their supplies and trained labor. These costs may negate some of the expected savings from such hardware-based systems." Two primary types of paperless electronic document system models are marketed today: print-and-scan workflow models, and those delivering automated capture of digital documents from multiple sources. This latter option includes end-to-end digital capture solutions such as Canon's Intelligent Dealer Electronic Archive System (IDEAS). IDEAS uses Scanless Automatic Filing Engine (SAFE™) technology, which reduces or eliminates paper repair orders (ROs), signature authorizations, and other supporting documents as well as their storage costs. In the first type, paper documents and records are printed and then scanned into digital format. In the second, service-related paperwork is captured automatically in digital format and as data is entered it is captured, indexed, archived, and when needed again, retrieved. For more information about the different models of archiving solutions, visit Where a service-drive tablet device with digital signature capture is used, SAFE technology paperless systems provide total digital document integrity, from service write up and RO creation to later-date document availability for OEM warranty audits. "The unfortunate fact is, only a true front-to-back electronic document management system gives dealers a thorough hands-off workflow experience from customer sign-in to completed RO indexing and filing," Sinanian said. "When all service documentation is digital and stored digitally, the dealership benefits from reduced labor costs and gains in billable technician time. True paperless technology means techs no longer waste time assembling paperwork to satisfy customer billing and customer questions. SAFE technology-driven paperless solutions also help dealers better satisfy OEM warranty audits and limit chargeback risks." According to Sinanian, "print-and-scan" systems, while delivering some benefits, fall short in key areas: •    Less positive impact on service department productivity, as documents continue to be printed and handled by technicians. •    Less reduction in printing costs (paper, toner, and equipment maintenance and service). •    May not be as effective at mitigating security risks, as exposed paperwork may be viewable by the public. A SAFE-type paperless document archiving system helps to: 1.     Reduce OEM warranty chargeback costs: Reductions to less than 1 percent – a huge reduction – have been reported. 2.     Improve productivity: Fewer paper documents being handled by technicians can save 30 to 50 minutes a day, improving tech productivity and service bay utilization. 3.     Reduce workflow: Document printing, scanning, copying and handling are virtually eliminated, reducing paper handling, storage, filing and archiving. 4.     Improve security and compliance: Keeps sensitive customer financial information away from prying eyes and helps auto dealerships comply with consumer protection laws. 5.     Reduce costs: By freeing up staff, SAFE-driven paperless systems reduce document handling, filing, and archiving costs. Elimination of paper storage frees space for profit-centered uses and eliminates document destruction expenses. The paperless service department is a trending evolution in service workflow processes. Dealers who wish to gain the most advantages from paperless promises would do well to objectively consider the available technologies.  A true paperless workflow system that totally eliminates print and scan costs and labor use is a more advantageous solution for the dealer, its OEM and its customers. For more information, download How Auto Dealers Manage and Mitigate Security and Compliance Risks Using Paperless Workflow Technology. Alternatively, visit or call 877-720-7380. About Canon Solutions America, Inc.

Combining the strengths of the former Canon Business Solutions, Inc. and Océ North America, Inc., Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by exceptional professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  A wholly owned subsidiary of Canon U.S.A, Inc. Canon Solutions America is headquartered in Melville, NY and has nearly 7,000 employees in over 150 offices across the country. For more information on Canon Solutions America, please visit . Canon is a registered trademark of Canon Inc. in the United States. All referenced product names, and other marks, are trademarks of their respective owners. © 2014 Canon Solutions America, Inc. All rights reserved.

CONTACT: For sales info/customer support: 
         Editorial Contact: 
         Stephanie Caro 

Canon Solutions America logo

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,804.80 +26.65 0.15%
S&P 500 2,070.65 +9.42 0.46%
NASDAQ 4,765.38 +16.9840 0.36%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs