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8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based
unified communications, contact center and collaboration solutions, today announced that McDonnell and Associates, a multi-state, general practice law firm, is connecting seven offices and dozens of remote workers using 8x8 Virtual Office cloud communications services. The firm transitioned from an on-premise key telephone system to 8x8’s cloud-based platform in less than 30 days and has seen a dramatic reduction in its telephony maintenance costs and improvement in employee efficiency as a result.
McDonnell and Associates is headquartered in Columbia, South Carolina, and maintains additional offices in Georgia, North Carolina, and South Carolina. McDonnell and Associates operates as a general practice firm, focusing on real estate law, auto accidents and personal injury law, business formation, criminal defense, domestic issues and family law, wills/estate planning/probate, general civil law, civil litigation, and creditor's rights.
Initially, McDonnell and Associates used an NEC key system within its headquarters, but as the firm expanded, provisioning new users and installing equipment became time consuming and expensive. The firm’s ongoing maintenance contract for the system was also costly. Management decided to transition to a cloud-based telephony solution that could support McDonnell’s multi-state offices, as well as mobile attorneys who travel to complete real estate closings.
According to the firm’s CIO Paul Siskin, a couple of factors differentiated 8x8 right from the start. “8x8 has the most robust cloud solution and the best references in the industry,” said Siskin. “The mobile app is also ideal for our users, because we have attorneys traveling to banks and homes to sign off on closings, sometimes making multiple trips in one day.”
McDonnell and Associates first installed 8x8 service at its Columbia offices and at the locations of remote employees. Full deployment took less than 30 days. To date, McDonnell’s most significant cost savings have resulted from the drastic reduction in ongoing maintenance charges. According to Siskin, that is one of the most important advantages of the 8x8 system.