ModusLink Corporation, a wholly owned subsidiary of ModusLink Global Solutions™, and Republic Wireless have announced a strategic engagement whereby ModusLink manages a complete reverse logistics program for the innovative wireless service provider. Launched in 2013, the program includes customer returns, triage, repair and fulfillment of high-quality refurbished mobile devices and accessories.
Republic Wireless, the innovative wireless service provider saving consumers money on their wireless service by harnessing the power of both WiFi and cellular to lower the cost of smartphone service, selected ModusLink for its deep expertise, flexible solutions and scalability in reverse logistics management of consumer electronics, particularly mobile devices.
“In a case where a return or exchange is necessary, our priority is to execute the logistics of that transaction quickly and reliably for our customers,” said Alan Pendleton, Director, Supply Chain Management, Republic Wireless. “ModusLink provides the level of technical expertise and process flexibility required to deliver this positive customer experience, while providing our supply chain team with visibility of each serialized inventory asset throughout the reverse logistics lifecycle. This helps Republic Wireless meet the needs of each customer, individually, and improves our ability to maximize recovery on returned assets.”
“Customer support is an integral component of the business plan for any consumer electronics company and Republic Wireless put considerable planning into their approach,” said Scott D. Smith, Chief Commercial Offer at ModusLink. “We have proven processes dedicated to managing highly efficient returns programs for some of the leading wireless carriers. This deep industry experience ensures Republic Wireless has a supply chain business partner that can execute their returns process in a way that is seamless for their customers and supports their innovative business model.”ModusLink’s Returns Management Solution is designed to promote customer satisfaction with the process and maximize cost efficiency for the client. ModusLink handles all aspects of returns, repair and recovery for brick-and-mortar and online retailers and manufacturers. Available solutions include reconciliation of financial transactions, 24x7 customer support and complete integration with other logistics services.