This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Managed Care Health Plan Implementing Verint Workforce Management Solution For Back-Office And Contact Center Operations

Stocks in this article: VRNT

Verint® Systems Inc. (NASDAQ: VRNT) today announced that a managed care health plan provider is implementing its Impact 360® Workforce Management™ (WFM) in a number of its back-office and contact center operations 1. The software—which includes advanced solutions for staff forecasting and scheduling, scorecards and strategic desktop and process analytics—will help the organization plan, forecast demand and build more accurate staffing models to effectively manage resources and workflow, reduce costs and increase productivity. As an existing Verint customer, these capabilities will serve as a complement to the organization’s current use of Impact 360 Workforce Optimization™ in its contact centers.

The managed care health plan provider looked to Verint to help address its need for more in-depth insight and reporting capabilities to support its growing back-office operations departments. While the provider had internal resources pulling reports on key performance metrics, volume forecasts and projected staffing needs, an automated Actionable Intelligence ® solution was what it sought to take its nurse case management, service operations, claims processing and customer experience to the next level.

With automated scheduling based on service levels, the health plan provider will be able to align resources to work types, helping ensure it has the most appropriately-skilled staff available to meet workload requirements, patient needs and broader business objectives. This is especially critical in its case management function, where highly skilled nurses are managing patient care. Putting Verint’s workforce management suite to work in contact center and back-office operations helps decrease errors, identify trends and allows an opportunity for the organization to implement process changes—which can enhance and drive operational efficiencies.

As part of its deployment, the organization also is implementing Verint’s desktop and process analytics capabilities, which provide real-time visibility into employee desktop activities across different systems, applications and processes. With this functionality, it can measure productivity, proficiency and process adherence, and gauge system and application use and effectiveness.

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,804.80 +26.65 0.15%
S&P 500 2,070.65 +9.42 0.46%
NASDAQ 4,765.38 +16.9840 0.36%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs