This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

Global Professional Association Selects InContact To Support Multichannel Contact Center Operations

Stock quotes in this article: SAAS

SALT LAKE CITY, April 15, 2014 /PRNewswire/ --  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that one of the world's largest organizations of business professionals has selected inContact to unify contact center operations across three contact center locations and at-home agents.

inContact Logo

The new inContact customer is moving from a premise-based system that lacked many modern features and capabilities that are required in a multichannel contact center. The company needed better skills-based and multimedia routing as well as real-time visibility and historical reporting of contact center and agent activities. The company chose inContact for a complete cloud solution that was easy to manage and configure, and that provided a connected workforce optimization solution (WFO).

With members in over 100 countries and many specialized service offerings, this professional organization relies on contact center agents to deliver high quality customer service interactions that build trust and loyalty. Agents will utilize inContact's universal queue to handle voice, chat, email communications, and supervisors will have the quality monitoring and management tools they need to ensure the best possible outcomes.

"An active and loyal membership is the lifeblood for industry associations," noted inContact CEO, Paul Jarman. "The combination of cloud contact center infrastructure and workforce optimization is a major advantage for organizations that are committed to the highest levels of quality and meaningful engagement with their customers."

The complete solution will include CRM integration and the inContact WFO Suite with 100% Call Recording (voice and screen), Call Monitoring, the inContact ECHO satisfaction survey tool, Workforce Management (WFM) and Quality Management.

Additional Information

  • Get a customized assessment of contact center operations: http://www.incontact.com/assessment
  • For more information cloud ACD, IVR and CRM integration, visit our solution finder
  • Follow @inContact on Twitter
  • Become a fan of inContact on Facebook

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.

Logo - http://photos.prnewswire.com/prnh/20120216/LA54560LOGO

SOURCE inContact

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,042.90 -28.32 -0.17%
S&P 500 1,972.29 -5.51 -0.28%
NASDAQ 4,493.39 -12.4620 -0.28%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs