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TSYS (NYSE: TSS) today announced the release of a white paper titled
“What’s Missing? Creating a Comprehensive Mobile Wallet Solution.”The paper
highlights critical factors that will determine the mobile wallet’s future adoption in the U.S. and its acceptance among merchants. It also explores how a more robust wallet solution can solve consumers’ needs.
The report is based on primary research conducted by TSYS in January 2014 among 500 consumers to explore key issues that will affect the evolution of the mobile wallet and to reveal consumers’ wants and needs relative to a mobile wallet solution.
“U.S. mobile wallet providers have struggled to win over consumers,” said Chris Colson, director of Innovation at TSYS. “With this study we looked to discover what will compel the U.S. market to enthusiastically adopt mobile wallet applications. The findings were surprising.”
The study found that consumers want a comprehensive mobile wallet that provides not just payment capabilities, but also completely replaces the physical wallet. From a consumer perspective, because the perceived convenience of using a physical plastic payment card is still quite high, the added convenience of using a mobile wallet for payments is absent if they still need to carry a physical wallet for other items such as their driver’s license and other identification information.
The white paper offers steps for issuers to establish partnerships with government agencies to facilitate integration of digital identification into the mobile wallet to accelerate widespread adoption. The white paper is available online at:
® (NYSE: TSS), we believe payments should revolve around people, not the other way around. We call this belief "People-Centered Payments
®." By putting people at the center of every decision we make, TSYS supports financial institutions, businesses and governments in more than 80 countries. Through NetSpend
®, A TSYS Company, we empower consumers with the convenience, security, and freedom to be self-banked. TSYS offers issuer services and merchant payment acceptance for credit, debit, prepaid, healthcare and business solutions.
TSYS’ headquarters are located in Columbus, Ga., U.S.A., with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS is a member of The Civic 50 and has been named one of the 2013 World's Most Ethical Companies by Ethisphere magazine. TSYS routinely posts all important information on its website. For more, please visit us at