NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, and CradlePoint, the leader in cloud-managed 3G/4G networking solutions for distributed enterprises, announced today an agreement that provides CradlePoint customers with expanded field service and support globally. Under the agreement, NCR, through its Telecom & Technology line of business, will provide on-site installation, hardware maintenance and remote monitoring services that support CradlePoint’s cloud managed networking solutions.
CradlePoint’s existing and new enterprise customers with geographically dispersed locations will significantly benefit from access to the more than 13,000 NCR badged service professionals and managed service centers globally, allowing CradlePoint to continue its focus on delivering world-class wireless networking solutions to the market.
“We chose to partner with NCR because of their reputation for customer focus and service value,” said Ryan Adamson, COO for CradlePoint. “With NCR, we will provide our customers unparalleled access to their field service technicians in North America and internationally, which will give our customers a complete solution approach from installation and professional services to their ongoing networking needs. We’re very excited to announce this new strategic service agreement with NCR to our customers because of the value and consistent delivery model it will provide.”
“NCR provides CradlePoint global reach and scalability to help them further expand their business into new markets,” said Sophia Williams, vice president and general manager, Telecom & Technology line of business, NCR Corporation. “By leveraging NCR’s deep domain experience in IT services and tele-communications, CradlePoint can continue the growth momentum that it has experienced throughout North America and deliver proven and reliable solutions that improve operations, lower costs and optimize customers’ network connections.”About CradlePoint CradlePoint is the global leader in cloud-managed 3G/4G networking solutions, providing business grade and secure connectivity to distributed enterprises. Specializing in business continuity, advanced edge routing solutions, machine-to-machine (M2M), and primary connections, CradlePoint’s award-winning solutions are purpose built for PCI-compliant networks. CradlePoint was the first to pioneer and fully enable high-speed LTE in our solutions to maximize the potential of the cloud for businesses worldwide. CradlePoint is a privately held company in Boise, Idaho. Learn more at CradlePoint.com or follow us on Twitter @CradlePoint. About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.