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NEW YORK (TheStreet) -- Shares in American Airlines Group (AAL - Get Report) closed down -4.36% to $35.26 on Thursday following a report the airline is ranked among the worst in the United States in terms of customer service.
American Airlines and United(UAL - Get Report) are ranked in the top four for customer complaints for 2011 through 2013, according to a study by the U.S. PIRG Education Fund.
The study shows American Airlines had more complaints regarding flight delays and cancellations when the company merged with U.S. Airways in December 2013.