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LUSH Fresh Handmade Cosmetics Cleans Up With Qlik, Achieves Savings Of £1 Million

Stocks in this article: QLIK

Qlik (NASDAQ: QLIK), a leader in user-driven Business Intelligence (BI), today announced that LUSH Fresh Handmade Cosmetics is using the QlikView Business Discovery platform to drive in-store profitability and deliver savings of over £1 million in stock loss.

A UK-based cosmetics company with over 900 stores in 51 countries, LUSH is a manufacturer as well as a retailer and prides itself on delivering an excellent service to buyers, manufacturing teams, shops and customers. Working with many datasets – retail data within EPOS systems, supply chain and stock management, payroll and timesheet systems for staff management – LUSH needed a technology platform that could be used by employees at every level throughout the business to provide access to relevant sales, stock, store and staff information to improve performance. Working with specialist CRM consultancy and BI provider QGate, LUSH decided to deploy QlikView.

“We selected QlikView Business Discovery as it’s a very easy system for all of our staff to use, even with varying levels of technical experience,” said Scott Silverthorn, Head of Data Services at LUSH Fresh Handmade Cosmetics. “As it is used by many different parts of the business, QlikView allows us to continually make insights into our company. Some of the shop managers have told us they have had their most profitable year ever because QlikView has brought together the data they need to manage their sales, their stock and their staffing. By pulling it together in one place for analysis, QlikView allows them to make the right decision.”

The QlikView Business Discovery platform is deployed across the entire LUSH organization. The retail accounts team uses QlikView to dig into the numbers behind the sales in each shop, to keep an eye on ledgers, petty cash and every other aspect of running the business financially. The technology is also used in all the stores, so all the shop managers and employees on the shop floor have access to QlikView reports for updates every hour through the day with live access to their sales information, as well as their stock position so they can make the right decisions as they are ordering in-store. With 70 percent of staff accessing QlikView every day to review sales and stock and managers monitoring performance via the live sales tool, LUSH can also promote a healthy sense of competition across retail sites.

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