Capital Insurance Group (CIG), a leading regional Property/Casualty (P/C) insurer serving the Western United States, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to P/C insurers, today announced that CIG has selected Guidewire BillingCenter
to help it oversee its billing operations, including agency and direct bill, across all of its lines of business. BillingCenter will also help CIG manage its commission calculations and payment.
In an effort to update the technology platform supporting its billing operations and become more responsive to their agents and policyholders, CIG selected BillingCenter. The company sought to increase its flexibility, enable its business users to make modifications to payment plans, and more easily make system changes when needed. BillingCenter’s comprehensive functionality, configurability, ease of integration, and intuitive user interface also appealed to CIG.
“In the past, when we wanted to make a change to our billing system, it became a time consuming and involved process due to the complexity of our system’s architecture,” said Rads Mydam chief information officer and vice president, Information Technology, Capital Insurance. “We are looking forward to being able to more easily make changes, and when we ultimately upgrade the system, we foresee the process going quickly and smoothly given BillingCenter’s highly configurable platform.”
BillingCenter will enable CIG to:
- Provide fast, accurate service to its customers and agents due to BillingCenter’s automated functionality;
- Tailor payment practices and methods to customer preferences; and
- Readily make system changes to meet changing business and technical requirements.
“The seamless billing process and enhanced customer experience that BillingCenter will bring will positively affect our customer retention rate,” said Gray Tyndall, chief financial officer, Capital Insurance Group. “From a new business perspective, BillingCenter will help us give potential customers, as well as new targeted segments, more billing options, letting them choose their payment schedule as well as how they receive and pay their bills.”