8x8, Inc. (NASDAQ: EGHT), a provider of cloud-based
, contact center and collaboration solutions, today announced that KC Integrated Services, a full-service transportation and supply chain solutions provider for North America and beyond, has implemented 8x8 cloud communications across its geographically distributed organization, which spans 14 locations in Michigan, Ohio, Indiana, Kentucky, Tennessee, Mississippi and Ontario, Canada.
Founded in 1986 and headquartered in Carleton, Michigan, KC Integrated Services provides truckload services, finished vehicle transport, and fleet leasing and maintenance through its KC Transportation, KACE, Tran Tech, and Markare Services divisions. The company has also established itself as one of the largest Certified Minority Owned logistics providers in North America.
The newly deployed 8x8 cloud-based solution replaces an outdated analog phone system that routed all communications through a central hub at the company’s main office in Carleton. Whenever that office lost power or connectivity, the entire communications system failed.
“Environmental factors definitely played a role in our decision to deploy an 8x8 cloud solution,” said Bob Bergstrom, director of information services at KC Integrated Services. “Michigan has brutal winters and severe thunderstorms that made our previous system vulnerable to outages. With 8x8, we can protect the business but still communicate easily across all locations.”
KC Integrated Services currently uses 8x8 cloud communications services in 14 sites across seven geographic locations. A centralized corporate directory included on every desktop lets employees quickly look up coworkers, see their status and call their extensions. Auto attendants with both day and night greetings efficiently route outside calls to the right departments.
8x8’s internal chat feature and mobile app have also enhanced worker productivity. Employees who need a quick answer to a question can now use chat rather than wait for an email response. The 8x8 mobile app gives them the flexibility to make and take business calls anywhere without revealing their personal cell phone numbers.