Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.
A Pioneer and Innovator in Workforce Optimization
For seven years running, Verint’s Impact 360 ® Workforce Optimization ™ suite has received the top honor in CRM’s annual awards program. In this year’s analysis, the publication states that Verint has been “credited with pioneering the WFO concept, and consistently takes the top spot in the industry.”
Program judge Paul Stockford, chief analyst, Saddletree Research comments, “Verint is a company at the top of its game with a strong product line, brilliant strategic acquisitions, and a clear vision of the market and where [it] intends to fit into the market.”The company received the highest WFO ratings across the depth of functionality, company direction, and customer satisfaction categories. According to judge John Ragsdale, vice president of technology research, Technology Services Industry Association, Verint’s offering features “an impressive analysis platform for voice [and] text sentiment.” Adds judge Dick Bucci, principal analyst, Pelorus Associates, Verint “has an offering for every WFO application and market segment…and provides superior integration and ease of use. Verint is ahead of the game with its new applications for addressing specific business problems and what it is doing with mobile.” Solid Leadership in Enterprise Feedback Management Verint’s “Service Leader” status in the Enterprise Feedback Management category this year not only reinforces its strong position in the market, but also a commitment to providing innovative technologies to global organizations. With the addition of its recent acquisition of KANA Software, Verint’s move to driving customer engagement and experiences will only strengthen in the year to come.