SUNNYVALE, Calif., March 18, 2014 /PRNewswire/ -- Accuray Incorporated (Nasdaq: ARAY), announced today it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2013. This is the third year in a row Accuray has received this award. Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.
Accuray will be recognized along with other NorthFace ScoreBoard Award recipients at a special awards dinner taking place at the Seaport Boston Hotel as part of Omega's SCORE Conference, May 21 – 23, 2014.
"The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, president & CEO of Omega. "In 2013, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success."
"Accuray is very pleased to have earned the NorthFace ScoreBoard Award for outstanding customer service the third year in a row," said Kelly Londy, executive vice president, chief commercial officer at Accuray. "Delivering high-quality service and support to our customers is core to our mission at Accuray. This would not be possible without the dedication of our global Service and Support team members and their commitment to meeting our customers' needs. Our goal is to provide safe and reliable, precise technologies in the fight against cancer, so our customers can remain focused on providing the best possible care to their patients."Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.