This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Insurance Provider Chooses InContact Cloud Contact Center Software And Award-Winning Personal Connection Outbound Solution

SALT LAKE CITY, March 17, 2014 /PRNewswire/ --  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a large insurance provider has selected inContact to replace legacy software with a cloud solution that will support high quality customer experiences, boost contact center workforce efficiency and reduce operational costs.

inContact Logo.

The centerpoint of the insurance company's new cloud solution will include inContact's revolutionary Personal Connection™ Outbound Solution which completely eliminates the awkward delay in outbound calls, by connecting the agent immediately and providing a personalized and natural experience for the customer.  This patented outbound technology enables the company to reach out proactively and build relationships, create long-term customer loyalty and capture incremental revenue.

"Personal Connection is a major leap forward in dialing software because it transforms the way companies can engage their customers," said Paul Jarman, CEO at inContact. "We have received excellent feedback from our customers who are using the product and are getting dramatic results in efficiency and effectiveness.

For the customer's 100 agents, inContact will incorporate cloud Automatic Call Distribution (ACD) with skills-based routing and Interactive Voice Response (IVR) as well as Workforce Management (WFM).  The company's previous contact center solution was unable to support both inbound and outbound functions from the same system, requiring agents to move to a separate set of desks when alternating between initiatives, wasting valuable time and hindering performance. With inContact's cloud universal queue, agents can be more efficient with a seamless flow of tasks in a single interface. In addition, the company will get automated tools for workforce forecasting and scheduling as well as access to robust reporting for real-time insight into contact center performance.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 18,070.40 +46.34 0.26%
S&P 500 2,114.49 +6.20 0.29%
NASDAQ 5,016.9290 +11.5380 0.23%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs